FAQs
What is your return policy?
We hope you’ll be delighted with your order. However, if you change your mind, returning an item couldn’t be easier.
You’re welcome to try your pieces on at home, and if you decide they’re not quite right, we’re happy to offer an exchange or refund within 100 days of purchase. This applies to all items, including those bought in the sale or with a promotional code.
All jewellery must be returned in a new, unworn condition and in its original, undamaged packaging.
We do accept returns on earrings, but we kindly ask that you do not try them on before returning. Every pair is thoroughly cleaned to the highest standard once received. If you’re returning earrings for a refund or repair, please make sure to send back both pieces so we can process your request quickly.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer. We don’t provide pre-paid return labels, so you’re welcome to use the carrier of your choice. For peace of mind, we recommend choosing a tracked and insured service to ensure your parcel arrives safely.
What should I do if my product has a quality issue?
If you experience a quality issue with your jewellery, please get in touch with us right away. Our two-year warranty covers faults in the materials or craftsmanship, and we’ll work with you to put things right—whether that means repair, replacement, or another suitable solution.
Can I request a repair?
Yes, of course. If your jewellery needs repairing due to a fault in the materials or craftsmanship, it will be covered under our two-year warranty. Simply contact us and we’ll be happy to arrange a repair or find the best solution for you.
Do you offer a warranty service?
Yes, we do. All of our jewellery made with pearls, gemstones, 925 sterling silver and 18k gold plating comes with a two-year warranty. This covers any issues with the materials or craftsmanship. If something should go wrong, simply contact us and we’ll be happy to resolve it for you.