Shipping policy

Shipping Policy

Last updated: July 7, 2026

At GemBee Jewellery, we are committed to ensuring your order arrives safely and on time. Please review our shipping information below.

1. Order Processing

All in-stock orders are dispatched within 1–3 business days.
Handmade or custom-made pieces may require 5–7 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 1–3 business days for tracking updates to appear.

2. Shipping Times & Rates

Country / Region	Estimated Delivery	Standard Shipping
United Kingdom	5–8 business days	£4.99
United States	5–8 business days	US$5.99
Other International Destinations	7–15 business days	Calculated at checkout

Free Standard Shipping

United Kingdom: Free on orders over £65
United States: Free on orders over US$85

3. Shipping Origin

Orders are fulfilled through our international fulfilment partners.

Once parcels arrive in the destination country, they are handed over to trusted local delivery partners, such as Royal Mail in the UK or USPS in the United States.

Prices are displayed in your local currency where available.

4. Lost or Missing Packages

If your tracking shows your parcel has been delivered but you have not received it, please contact us within 30 days of the delivery date.
We will gladly assist you in opening an investigation with the shipping carrier.
Once a parcel has been marked as delivered by the carrier, responsibility is shared between the courier and the recipient.

5. Order Changes & Cancellations

To change or cancel your order, please email service@thegembeejewellery.com as soon as possible.
Orders that have not yet been dispatched may be changed or cancelled.
Once an order has been shipped, we are unable to make any changes or cancellations.
If your cancellation request is received before dispatch, any payment made will be refunded to your original payment method.
If your order has already been dispatched, please refer to our Returns & Refund Policy for information on returns and refunds.

6. Customs, Duties & Taxes

United Kingdom

Orders shipped to the UK are sent using tax-inclusive shipping services whenever possible. Most UK customers will not be required to pay additional VAT or import duties upon delivery.

United States

Orders shipped to the United States are generally not subject to import duties or taxes for low-value shipments, although customs policies may change. Any duties, taxes, or customs fees imposed by local authorities are the responsibility of the customer.

Other International Destinations

International customers may be required to pay customs duties, VAT/GST, import taxes, or other local charges depending on the regulations of the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

7. Shipping Restrictions

We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
Customers are responsible for providing accurate and complete shipping information.
GemBee Jewellery is not responsible for failed deliveries resulting from incorrect addresses, missing contact information, or unclaimed parcels.

8. Delivery Notes

Delivery estimates are provided as a guide and are not guaranteed.
Delivery times may occasionally be affected by customs inspections, severe weather, public holidays, or courier delays.
If customs authorities require additional information to clear your shipment, please respond promptly to help avoid unnecessary delays.