Privacy policy

Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how GemBee Trading Ltd, trading as GemBee Jewellery ("we", "us", or "our") collects, uses, stores, discloses, and protects your personal information when you visit thegembeejewellery.com (the "Site"), place an order, create an account, subscribe to our marketing communications, or otherwise interact with us.

By using our Site or Services, you agree to the terms of this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or operational practices.

Any updates will be published on this page with a revised "Last updated" date.

2. Information We Collect

Depending on how you interact with our Site, we may collect the following information:

Contact information, including your name, email address, phone number, billing address, and shipping address.
Order information, including purchase history, payment confirmation, shipping information, returns, exchanges, and warranty claims.
Account information, such as your login details if you choose to create an account.
Customer communications, including emails, messages, reviews, and enquiries you send to us.
Marketing preferences, including whether you choose to receive promotional emails or other marketing communications.
Technical and usage information, including your IP address, browser type, device information, operating system, approximate location, pages visited, and interactions with our Site.
Cookies and similar technologies that help us improve your shopping experience, analyse website performance, and display relevant advertising.

We may also receive information about you from trusted third parties, including Shopify, payment providers, shipping carriers, analytics providers, and advertising partners.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Communicate with you about your orders, enquiries, returns, or warranty claims.
Provide customer support.
Personalise your shopping experience.
Improve our website, products, and services.
Send marketing communications where you have chosen to receive them.
Detect, investigate, and prevent fraud or misuse.
Comply with legal and regulatory obligations.

4. Cookies

We use cookies and similar technologies provided by Shopify and trusted third-party partners, including Google, Meta, Microsoft, Pinterest, and other service providers.

These technologies help us to:

Operate our website.
Remember your preferences.
Analyse website traffic and performance.
Measure advertising effectiveness.
Deliver more relevant advertising.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our Site.

Our Site recognises the Global Privacy Control (GPC) signal where applicable.

For more information about Shopify cookies, please refer to Shopify's Cookie Policy.

5. How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify and other ecommerce service providers.
Payment processors.
Shipping and logistics providers.
Customer support providers.
Advertising and analytics partners, including Google, Meta, Pinterest, and Microsoft.
Professional advisers, such as accountants, auditors, insurers, or legal advisers.
Government authorities or regulators where required by applicable law.
Successors or purchasers in the event of a merger, acquisition, or sale of all or part of our business.

We do not sell your personal information.

We do not share sensitive personal information for advertising purposes.

6. Children's Privacy

Our Site and Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it.

7. Security and Data Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on where you live (including the United Kingdom, European Economic Area, certain U.S. states, Canada, Australia, New Zealand, and other jurisdictions), you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format.
Opt out of certain marketing communications.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at service@thegembeejewellery.com.

9. International Data Transfers

As our website is hosted by Shopify and we work with international service providers, your personal information may be transferred to and processed in countries outside your country of residence, including Canada, the United States, the United Kingdom, and other jurisdictions where Shopify or our trusted service providers operate.

Where required by applicable law, we rely on recognised legal safeguards, including Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms, to protect your personal information during international transfers.

10. Marketing Communications

If you choose to subscribe to our marketing emails, we may send you updates about new arrivals, product launches, exclusive offers, and other news relating to GemBee Jewellery.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.