Privacy policy

Last updated:  Oct 30, 2025

This Privacy Policy explains how GemBee Jewellery (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from thegembeejewellery.com (the “Site”), use our services, or otherwise interact with us.

By using our Site and Services, you agree to the terms of this Privacy Policy.

 

1. Changes to This Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. Updated versions will be posted on this page with a revised “Last updated” date.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, billing/shipping address, phone number.

  • Order details: purchase history, payment confirmation, returns/exchange information.

  • Account details (if applicable): username, password, security questions.

  • Customer communications: messages, feedback, or inquiries.

  • Usage data: IP address, browser type, device information, pages visited, interactions with our Site.

  • Cookies & tracking technologies: to improve user experience, personalize content, and show relevant ads.

We may also receive information about you from third-party providers such as Shopify, payment processors, or advertising partners.


3. How We Use Your Information

We use personal information to:

  • Process and fulfil your orders.

  • Communicate with you about your purchase, account, or inquiries.

  • Improve our Site and customer experience.

  • Send marketing communications (with your consent).

  • Detect, investigate, and prevent fraud or misuse.

 

 

4. Cookies

We use cookies and similar technologies to operate and improve our Site.

Some cookies are essential (for shopping cart and checkout), while others help with analytics and advertising.

  • You can manage cookies in your browser settings.

  • Blocking cookies may affect certain Site features.

  • Our Site recognises the Global Privacy Control (GPC) signal.

For details about Shopify cookies: Shopify Cookie Policy.

 

5. How We Share Your Information

We may share your data with trusted third parties to provide our services, including:

  • Service providers: Shopify, payment processors, shipping carriers, and IT support.

  • Marketing partners: to show relevant offers and promotions.

  • Legal authorities: when required by law.

  • Business transactions: in the event of a merger, acquisition, or sale of assets.

We do not sell personal information.

Any data shared with marketing partners is limited and only done with your consent where required.

6. Children’s Privacy

Our Site and services are not directed at children.

We do not knowingly collect data from individuals under 16.

If you believe a child has provided us with personal information, please contact us for deletion.

 

7. Security & Retention

We take reasonable and appropriate measures to protect your data.

However, no online system is 100% secure.

We retain personal information only as long as necessary for legal, contractual, or operational purposes (e.g. tax and accounting requirements).

 

8. Your Rights

Depending on your location (UK, EU, or elsewhere), you may have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent (where applicable).

  • Request data portability.

  • Lodge a complaint with your local data protection authority (e.g. the UK ICO).

To exercise these rights, please contact us at service@thegembeejewellery.com

 

9. International Data Transfers

As our Site is hosted by Shopify Inc., your data may be transferred to and processed in Canada and the United States.

We use lawful transfer mechanisms such as Standard Contractual Clauses (SCCs) and UK-approved equivalents to ensure your data remains protected.

 

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

GemBee Trading Ltd Operating as GemBee Jewellery

Registered in the United Kingdom

Email: service@thegembeejewellery.com

Data Controller: GemBee Trading Ltd

If you are based in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.ukAttachment.tiff