Refund policy

Returns & Refund Policy

Last updated: July 7, 2026

We want you to shop with confidence. If something isn’t right, we’ll do our best to help.

1. 30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unworn and unused
In their original condition
Returned with original packaging, tags, pouches, or boxes where applicable

2. Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, the following items cannot be returned:

Earrings, unless faulty
Customised, engraved, or made-to-order items
Final sale or sample sale pieces
Items already exchanged once
Items that have been worn, used, altered, damaged, or are missing original packaging
Baroque pearls, natural pearls, gemstones, or natural materials where the return reason is based only on natural variation in shape, colour, texture, or size

Natural stones and pearls may vary slightly from piece to piece. These natural variations are part of the character of the jewellery and are not considered faults.

3. Return Shipping

If your item is faulty, damaged, or incorrect, GemBee Jewellery will cover the return shipping costs and, where applicable, send a replacement at no additional charge.

If you are returning an item because you have changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrect item.

4. How to Start a Return

To start a return, please email service@thegembeejewellery.com with:

Your order number
The reason for return
Clear photos if the item is faulty, damaged, or incorrect

Returns must be approved before they are sent back. Once your return request has been approved, we will provide the appropriate return instructions and return address.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 2–3 business days.

Your bank, card provider, or payment provider may take an additional 7–10 business days to credit the funds to your account.

6. Exchanges

We may offer an exchange where stock is available.

Items that have already been exchanged once cannot be returned or exchanged again, unless they are faulty.

7. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at service@thegembeejewellery.com with your order number and clear photos.

We will assess the issue and, where applicable, offer a replacement, repair, return, or refund.

8. Product Warranty & Aftercare

All GemBee Jewellery pieces come with a one-year limited warranty from the date of purchase.

This warranty covers manufacturing defects in materials or workmanship under normal use.

This warranty does not cover:

General wear and tear
Tarnishing, fading, or plating loss over time
Damage caused by impact, misuse, water, perfume, chemicals, or improper storage
Lost or stolen items
Customised, modified, or altered pieces

To help your jewellery last longer, we recommend keeping it away from water, perfumes, lotions, and harsh chemicals. Store each piece in its original pouch or box when not in use.

9. Our Promise

We want every piece from GemBee Jewellery to feel just right. If something does not meet your expectations, please contact us — we will do our best to help.