Terms of service

Terms of Service

Last updated: July 7, 2026

These Terms of Service ("Terms") govern your access to and use of the website operated by GemBee Trading Ltd, trading as GemBee Jewellery ("GemBee", "we", "us", or "our"), including thegembeejewellery.com (the "Site"), and any services, content, features, or products we provide (collectively, the "Services").

By accessing our Site or purchasing from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other policies referenced on our website.

If you do not agree to these Terms, please do not use our Services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.

1. Eligibility & Account

By using our Services, you confirm that:

You are at least the age of majority in your country or region of residence, or you have obtained the consent of a parent or legal guardian.
Any information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately if you suspect any unauthorised use of your account.

2. Acceptable Use

You agree not to:

Use the Services for any unlawful or fraudulent purpose.
Violate any applicable laws or regulations.
Infringe the intellectual property or privacy rights of others.
Upload or transmit viruses, malware, or other harmful code.
Attempt to gain unauthorised access to our systems.
Scrape, copy, or harvest information from our website without permission.
Interfere with the operation or security of our Services.
Submit false, misleading, defamatory, abusive, discriminatory, or offensive content.

We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

3. Products, Pricing & Availability

Some products may be available exclusively online and in limited quantities.

We make every reasonable effort to display our jewellery, gemstones, colours, and product images as accurately as possible. However, colours may vary depending on your device or screen settings.

Many of our jewellery pieces feature genuine gemstones, freshwater pearls, and other natural materials. Natural variations in colour, inclusions, texture, shape, lustre, and size are part of the unique character of each piece and should not be regarded as manufacturing defects.

Prices, product descriptions, availability, promotions, and specifications may change without prior notice.

We reserve the right to limit quantities, discontinue products, or restrict sales to particular customers or regions where permitted by law.

If we discover pricing errors, stock inaccuracies, or incorrect product information, we reserve the right to correct such errors and, where necessary, cancel or amend affected orders.

4. Orders & Payment

All orders are subject to acceptance and availability.

Submitting an order does not guarantee acceptance. An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A binding contract is formed only when your order has been dispatched.

We reserve the right to refuse, limit, or cancel any order at our discretion, including where fraud, pricing errors, stock issues, or payment concerns are suspected.

You agree to provide accurate billing, payment, and shipping information and to keep this information up to date.

Payments are securely processed by our authorised payment providers. By placing an order, you authorise us to charge your selected payment method for the total order amount.

5. Shipping

Shipping methods, delivery estimates, customs information, and other shipping terms are described in our Shipping Policy.

Delivery estimates are provided for guidance only and are not guaranteed.

6. Returns, Refunds & Warranty

Our Returns & Refund Policy explains your eligibility for returns, exchanges, refunds, and warranty claims.

Please refer to that policy for full details.

Nothing in these Terms affects your statutory consumer rights.

7. Promotions & Gift Cards

From time to time we may offer promotional discounts, discount codes, gift cards, or special offers.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotions cannot be combined unless expressly permitted.
Promotions may be withdrawn or modified at any time.
Gift cards (where offered) are subject to their own terms and conditions.

8. Third-Party Services & Links

Our website may contain links to third-party websites, products, or services.

We do not control or endorse those third parties and are not responsible for their content, policies, or practices.

Your use of third-party websites or services is entirely at your own risk and subject to their own terms and privacy policies.

9. User Content

If you submit reviews, photographs, comments, testimonials, or other content to us, you grant GemBee Jewellery a worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable licence to use, reproduce, modify, publish, translate, distribute, and display that content for lawful business purposes.

You confirm that:

You own or control the rights to the content you submit.
Your content does not infringe the rights of any third party.
Your content does not violate any applicable laws.

We reserve the right, but are not obligated, to remove or edit user content at our discretion.

10. Accuracy of Information

Information provided on our website is intended for general information purposes only.

Although we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information is complete, accurate, or current at all times.

We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been submitted, where permitted by applicable law.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our Services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

12. Intellectual Property

All content available on the Site, including but not limited to product photography, product descriptions, text, graphics, logos, icons, branding, website design, videos, software, and other original materials, is owned by or licensed to GemBee Jewellery and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, publish, modify, sell, create derivative works from, or otherwise exploit any part of the Site or its content without our prior written permission, except where permitted by applicable law.

13. Disclaimer of Warranties

Except as expressly stated in writing, our Services and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted availability.

We do not guarantee that:

Our website will always be available or error-free.
Any defects will be corrected immediately.
The Services will always be secure or free from viruses or harmful components.

Nothing in these Terms excludes any warranty that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, GemBee Trading Ltd, its directors, officers, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of our Services or products.

Where liability cannot be excluded under applicable law, our maximum liability shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death, personal injury caused by negligence, or any liability that cannot legally be excluded.

15. Suspension & Termination

We reserve the right to suspend, restrict, or terminate your access to our Services at any time if we reasonably believe you have breached these Terms or applicable law.

Termination does not affect any rights or obligations that arose before termination.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

Natural disasters
Severe weather
Fire or flood
Epidemics or pandemics
War or terrorism
Government actions
Labour disputes
Transportation disruptions
Supply chain interruptions
Internet or telecommunications failures

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory consumer protection laws applicable in your country or region of residence, where such rights cannot legally be excluded.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal obligations, or operational practices.

Any updates will be posted on this page together with a revised "Last updated" date.

Your continued use of the Services after any changes have been published constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

Any failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.